GPH CARE Plus – Teamwork & Positive Workplace Culture Masterclass

“One Hospital, One Team”

Healthcare is fundamentally a team effort. No single profession, department, unit or individual can independently deliver the complete experience and quality of care that patients require.

The Teamwork & Positive Workplace Culture Masterclass – “One Hospital, One Team” is a practical and highly interactive Continuing Professional Development course designed to strengthen cooperation, mutual respect, accountability and positive workplace relationships across the Ghana Police Health Service.

The masterclass recognises that healthcare teams bring together people from different professions, ranks, roles, departments and employment categories. These differences can be a major institutional strength when people communicate effectively, respect one another's contributions and work towards shared goals. However, poor communication, departmental silos, unresolved conflict, gossip, hostility, disrespect and an “it is not my job” attitude can undermine staff morale, teamwork, patient safety and service delivery.

Through expert facilitation, practical scenarios, group discussions and reflection, participants will explore how everyday workplace behaviours shape organisational culture and ultimately influence the experience of patients.

The course challenges every participant to recognise that workplace culture is not created by management alone—it is created every day through how we communicate, cooperate, respond to pressure, resolve disagreements and treat one another.

One Hospital. One Team. One Standard of Service.

WHY YOU SHOULD ATTEND

A healthcare institution can have highly qualified professionals, modern equipment and excellent infrastructure and still underperform when its people do not work effectively together.

Poor teamwork has consequences. Information may not be communicated properly. Tasks may be delayed. Departments may blame one another. Staff morale may decline. Patients may be moved from one point to another without anyone taking ownership of their needs.

Positive workplace culture does not mean that colleagues will always agree. It means learning to disagree professionally, communicate respectfully, support one another, take responsibility and remain focused on the shared purpose of the institution.

This masterclass provides an opportunity to reflect on how we work together, identify behaviours that strengthen or weaken our teams, and develop practical approaches to creating a more cooperative, respectful and accountable workplace.

Whether you are a Police officer or civilian employee, clinician or non-clinician, senior officer or junior staff member, you influence the culture of your workplace.

COURSE CONTENT / TOPICS

1. Understanding Workplace Culture

2. One Hospital, One Team

3. Respect Across Ranks, Roles and Professions

4. Breaking Down Silos

5. Communication That Strengthens Teams

6. Managing Disagreement and Conflict

7. Behaviours That Damage Workplace Culture

8. Supporting One Another Under Pressure

9. Accountability Without Humiliation

10. Psychological Safety and Speaking Up

11. Leadership at Every Level

12. From Learning to Action: START – STOP – CONTINUE

Participants will conclude by identifying:

START – positive behaviours or practices that should be introduced.

STOP – behaviours or practices that undermine teamwork and workplace culture.

CONTINUE – existing positive practices that should be strengthened and sustained.

These commitments will help translate the masterclass from a training event into practical workplace improvement.

EVENT HIGHLIGHTS

Participants can expect an engaging professional learning experience featuring:

i. Expert-led CPD training by highly qualified and experienced resource persons

ii. Highly interactive and participatory learning

iii. Practical scenarios drawn from realistic healthcare workplace situations

iv. Guided discussion of teamwork challenges across professions, departments, ranks and staff categories

v. Practical approaches to workplace communication and conflict management

vi. Strategies for addressing silos, blame, gossip, hostility and unhelpful workplace behaviours

vii. Focus on mutual respect, accountability and psychological safety

viii. Opportunities for participants to examine their own contribution to workplace culture

ix. Cross-professional interaction and experience-sharing

x. Practical START–STOP–CONTINUE workplace commitments

xi. Strategies that can be immediately applied within departments and units

xii. Hybrid participation for the designated target audience

xiii. Independent CPD accreditation for eligible participants who successfully satisfy the applicable course requirements

xiv. Certificate of participation/completion, subject to prescribed requirements

xv. Authorised access through the CES learning platform

ORGANIZED BY

IN COLLABORATION WITH

Programme: GPH Care Plus – Staff Training & Culture Transformation Programme

Organised By: Ghana Police Hospital @50 Planning Committee
In Collaboration With: Ghana Police Hospital Quality Assurance Committee and University of Ghana Business School - UGMC
Date: Thu, the 8th October 2026

Time: 9000 GMT (9:00pm Local Time) 

Delivery: Hybrid – In-Person and Online Learning
Target Audience: Heads of Departments and Units, facility/clinic heads and representatives, supervisors, team leads, and selected personnel with current or emerging leadership and management responsibilities within the Ghana Police Health Service.

The agenda is available for download in the downloads section.

PARTICIPANT CONSENT AND DATA PRIVACY NOTICE

By registering for the Customer Service & Patient Experience Masterclass – “Every Interaction Matters,” you consent to participate in this training hosted by Continuous Education Services (CES) on behalf of the Ghana Police Service and the Ghana Police Hospital.

Your registration will provide CES with the information necessary to administer the training, manage participation and facilitate the award of applicable CPD points through the relevant professional regulatory body, including the Medical and Dental Council (MDC), Allied Health Professions Council (AHPC), Pharmacy Council (PC), and Nursing and Midwifery Council (NMC), as applicable to the participant's professional category.

CES is committed to safeguarding your personal information. Your personal data will not be disclosed to unrelated third parties and will only be shared with the relevant professional regulatory body, where necessary, for the legitimate purpose of verifying participation and facilitating the award of CPD points earned through this training.

Participation in the training is voluntary, and participants may discontinue their participation at any time. However, participants who do not satisfy the prescribed participation, assessment or completion requirements may not qualify for the applicable CPD points or certificate.

All participant information will be handled with appropriate confidentiality and used only for purposes connected with the administration, accreditation, evaluation and documentation of this training.