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Engaging Patient, Family And Carers For The Provision Of Integrated Healthcare


Course Description

The solutions to the present and future health challenges, very much depend on building effective partnerships and harnessing the untapped global power of ordinary people who care about improving their health. Involving people in their healthcare has been proven to be effective in health promotion.

This course highlights the building of skills of clinicians (Nurses and Midwives) in patient and family engagement to improve their competence in dealing with their clients and patients. It covers topics such as patient and people-centered care, the concept of patient and family engagement, factors influencing engagement and strategies and tools for effective engagement. Motivational interviewing, a person-centered counselling style for addressing the common problem of ambivalence about change is also briefly introduced in this section. These skills empower the client to make guided decisions which they personally own.

Despite its potential, however, there are many barriers to engagement. Demonstrating that these barriers can be overcome, and that the benefits far outweigh the challenges, the Effective Engagement section highlights examples of some successful engagement programs, indicating that the barriers to engagement can be overcome.

What you will learn

By the end of the course, each participant will be able to:
a. Outline the role of patients and their relatives in the provision of healthcare services
b. Describe and explain how to work with patients and their relatives for optimal care
c. Identify tools to improve communication among colleagues, patients and their relatives
d. Explain how to apply the knowledge and skills gained to improve healthcare experience and outcome of care for patients and their family

Competencies to be derived
By the end of the course participants will:
1. Be able to communicate effectively with patients and their families
2. Demonstrate practical skills to partner with their patients in improving their healthcare.
3. Understand and consider the patient’s experience of Illness
4. Be able to manage patient with the right and professional attitude.

Course Content

Lecture Sessions

No session added to this course yet.


No downloadable content added to this course yet.

About Facilitator

  • 1 Course on CES

Hannah Adjei-Mensah

RGN, PGDip, Cert, MScPH

Occupational Health and Safety practitioner and Coordinates of Employee Assistance Program (EAP)

Korle-Bu teaching Hospital

Hannah is a product of the University of Ghana – School of Nursing; where she obtained her Bachelor’s Degree in Nursing and Psychology.

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